999vd Privacy Policy — Your Information Is Protected

999vd ("we", "us", "platform") places the highest importance on the privacy of users in Bangladesh. This privacy policy explains what information is collected when you use our website, create an account, or use our services, how that information is used, and what rights you have over your information.

By using our platform, you are considered to have accepted the terms of this privacy policy. If you have any objections, please contact us before using the platform.

We collect various types of information when you create an account and use services on 999vd. This information comes from two main sources — what you provide directly and what is collected automatically while you use the platform.

1.1 What You Provide Directly

• Name, date of birth, and gender
• Email address and mobile number
• Username and password
• Address details (such as district or division)
• National ID card or other documents for identity verification
• Financial transaction details (via bKash, Nagad, Rocket, Upay, or bank transfer)
• Information provided when contacting the support team

1.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Browsing activity on the platform and page visit logs
• Login times and session activity
• Gaming history and betting activity details
• Data collected through cookies and similar tracking technologies

Collected information is used only for defined purposes. 999vd never uses your information beyond its approved purposes.

2.1 Primary Use

• Creating, verifying, and managing accounts
• Running betting and gaming services smoothly
• Processing deposits and withdrawals (bKash, Nagad, Rocket, Upay, and bank transfer)
• Providing bonuses and promotional offers
• Customer support and complaint resolution

2.2 Security & Compliance

• Preventing fraud, scams, and money laundering
• Verifying user identity and confirming age (compliance with the 21+ requirement)
• Maintaining the security and integrity of the platform
• Ensuring responsible gaming

2.3 Improvement & Personalisation

• Improving platform services and user experience
• Recommending relevant games and offers
• Communicating important platform-related information and updates

999vd has adopted industry-standard security measures to ensure the safety of your personal information. We maintain both technical and organisational safeguards.

3.1 Technical Safeguards

• Securing data transmission through SSL (Secure Sockets Layer) encryption
• Storing collected data in encrypted databases
• Regular security audits and vulnerability assessments
• Multi-factor authentication systems
• Firewall and intrusion detection systems

3.2 Data Retention Period

We retain your information for as long as your account is active and as required for legal or business purposes. Even after an account is closed, some information may be kept for a defined period to meet regulatory requirements and legal obligations. Once those needs are met, we securely delete or anonymise your information.

999vd never sells your personal information. However, in certain circumstances it may be necessary to share limited information with third parties.

4.1 When Information Is Shared

• Payment processors: Information required to complete transactions with bKash, Nagad, Rocket, Upay, and banking partners
• Identity verification services: To complete the KYC (Know Your Customer) process
• Technology service providers: Hosting, cloud storage, and analytics providers — who operate under strict confidentiality agreements
• Legal authorities: In response to court orders, legal investigations, or valid regulatory requests

4.2 When Information Is Not Shared

• Selling information to third parties for advertising purposes
• Providing information to marketing partners without your consent
• Sharing information with any party for unauthorised or unlawful purposes

All data-sharing arrangements with third parties are governed by clear privacy and security terms.

Cookies and similar technologies are used on the 999vd website to improve your browsing experience and maintain platform functionality.

5.1 Types of Cookies

• Essential cookies: Necessary for maintaining login sessions, ensuring security, and running core functions — these cannot be disabled
• Functional cookies: Help remember your preferences and settings
• Analytical cookies: Collect anonymous statistics to monitor and improve platform usage

5.2 Cookie Controls

You can disable or delete cookies from your browser settings. Please note that disabling certain cookies may prevent some platform features from working properly. Disabling essential cookies may interfere with the login process.

You have specific rights over your personal information on 999vd. We always respect these rights and take appropriate action upon your request.

6.1 Data Access & Review

You can view and review the personal information stored in your account at any time. Contact support if you want to know what information we hold about you.

6.2 Data Correction

If any of your information is incorrect or incomplete, you can request that it be corrected. We will make the correction within a reasonable time.

6.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, we may be obliged to retain some information due to legal obligations, ongoing disputes, or regulatory requirements.

6.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can unsubscribe at any time. However, it is not possible to stop sending essential messages related to transactions and your account.

999vd strictly prohibits providing services to anyone under the age of 21. Our platform is for users aged 21+ only.

• An age verification process is followed at the time of registration
• We do not knowingly collect or use information from anyone under the age of 21
• If a user is found to be under 21, their account is immediately closed and the related information is deleted
• If you become aware that a minor is using our platform, please contact us

We urge parents and guardians to monitor children's and teenagers' internet use and to prevent them from accessing online gaming platforms.

The 999vd platform serves content from various game developers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, PG Soft, JILI, and Ezugi. These game providers may have their own privacy policies.

• Only the information necessary to manage a gaming session is shared with game providers
• Your financial or full identity information is not sent directly to third-party game developers during gameplay
• External payment gateways (bKash, Nagad, Rocket, Upay) operate under their own security measures and follow their own privacy policies

We are not responsible for the privacy practices of third-party websites or services. You are advised to read their own privacy policies before using their services.

999vd may update this privacy policy from time to time. We take steps to notify users according to the scope and significance of any changes.

9.1 Change Notifications

• For significant changes, a notification will be sent to your registered email address
• The date and summary of changes will be clearly published on the website
• If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy

You are advised to review this page regularly. The "Last Updated" date at the top of the page will always show the date of the most recent revision.